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Not receiving text messages SOMETIMES

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8 comments

  • Hot Pepper Support Team

    Hi Virg, 

    Let's see if we can get this figured out...

    I have a few questions.

    1.) Did you happen to previously have an iPhone before the Hot Pepper Ghost?
    2.) Which carrier are you currently using? 

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  • Virg

    No, I actually had a galaxy j3 before. My carrier is West Carolina Wireless over the Verizon network. I did check to see if there were any updates and there weren’t. I am still only receiving about half of the text messages I am sent (that I know of). Thanks for looking into this!

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  • Hot Pepper Support Team

    Please try these steps:

    Settings--> Applications---> Application Manager--->Messages---> Force Stop, Click Yes, Then Click Storage ---> Clear Data.

    After this has been completed, please ask one of the contacts to send you a message and see if you can receive it. 

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  • Hot Pepper Support Team

    Hi Virg,

    Let us know if you're still encountering the issue. If so, we do have 2 more things you can try.

    1.) If you still have your old phone, please make sure it is turned off. 

    2.) As a last resort, please factory reset your Hot Pepper Ghost.

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  • Virg

    I found out the issue!! So I had been using Message+ (text app standard for android users) with my previous phone, but when I deleted it and used the texting app default to the phone, the issues subsided! I am now having other issues with my phone turning off randomly and applications closing out randomly, is this an update in the future? Thank you!

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  • Hot Pepper Support Team

    Glad you were able to pinpoint the issue!

    For the random reboots, please give us a call at (855-PEPPERS) for further troubleshooting.

    Monday – Friday, 9 am – 9 pm US Eastern Time.

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  • Virg

    Well I actually shattered my phone by falling on it so I had to get a completely new one :(((( The good news is that the new one is working much better, no more random reboots! Thanks!

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  • Hot Pepper Support Team

    Thanks for the update. Enjoy your new-ish phone and hope you're using the case that came included in the box!

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