FAQ

Email & Account Setup

• How do I delete an email account or an account associated with an app?
• What if my phone won't take accept my Google account? What is Factory Reset Protection?
• How do I access emails on my phone?

Wireless Connection & Internet

• Why do I have poor or low cellular reception?
• How do I set up wireless printing?
• How do I reset my network settings?
• How do I set up VPN?
• Why is my Wi-Fi connection slow at times?
• What should I do if my cellular network coverage is weak or inconsistent?

See all 10 articles

Display & Screen

• Screen is stuck on the Hot Pepper logo
• How do I turn off TalkBack?
• How do I use TalkBack gestures?
• How do I navigate my phone with TalkBack?
• How do I adjust the display and font size?
• How do I adjust the brightness of the screen?

Camera & Video

• How do I change where photos taken from the camera are stored?

Calls and Texts

• Why don't I get a pop up notification for incoming calls?
• Why is the SIM card not detected?
• Why does my phone show no service?
• How do I block or unblock a number?
• How do I make a conference call?

Sim, Battery & Charging

• How To Remove Back Cover and Insert Sim Card
• Why does my phone feel hot?
• How often and how long should I charge my phone?
• My phone powers off on its own. What should I do?
• Why is my battery not charging?
• How do I turn on battery saver mode?

File & Media Storage and Transfer

• What if my Micro SD card cannot be read or identified or found?
• How do I back up my data and files?
• How do I transfer files to an SD card?

Security & Lock Features

• How do I unlock my phone with my fingerprint?

Security & Software Updates

• How do I check for software updates?
• How do I check the version of my system software?

Audio

• How do I adjust the volume of the ringtone for incoming calls?
• How do I adjust music and video volume levels?
• How do I adjust the call volume?
• How do I adjust the ringtone?

Bluetooth

• Using your hearing aid with your phone
• Why do specific apps stop working or audio gets disconnected when the screen turns off?
• How do I pair my phone with a Bluetooth device, such as Bluetooth headphones and earbuds?

Applications

• Why do certain apps keep crashing?
• Where do I get access to mobile apps like Netflix or Facebook?

Warranty

• What should I do if my screen is blank or unresponsive?
• What if my phone will not turn on?
• Is water damage covered under warranty?
• What is the length of the warranty and what does it cover?

General Settings

• Quick Start Guide - Hot Pepper Jalapeno
• How do I access Chat Support?
• Quick Start Guide - Hot Pepper Poblano (VLE5)
• Is there a customer support number I can call?
• Quick Start Guide - Hot Pepper Ghost
• How do I enable voice typing?

See all 28 articles