What should I do if my screen is blank or unresponsive?

If you are able to power on your device, but the screen is either blank or unresponsive, please try the following steps:

1. Plug the charger into the device and wait for at least one minute
2. Press and hold the power button for 30 seconds

Note: if your phone previously experienced water damage, please see a professional electronics repair store for further assistance (water damage is outside of warranty coverage).