What if my phone will not turn on?

If you are not able to turn on your phone, please attempt the following:

1. Press and hold the power button for at least 30 seconds
2. Plug the charger into the device and verify that the LED light turns red
3. After 20 minutes of charging, please try step 1 again

If this does not resolve the blank screen issue, please call our friendly Hot Pepper Support Team at +1 855-737-7377 (+1 855-PEPPERS) for further troubleshooting.