It is very rare for the battery not to charge when plugged in to a power source. Check the following steps for basic troubleshooting:
- Try a different power source. For example, you can try a different power outlet, a battery bank, or even from your computer.
- Inspect the charging cable and wall adapter (also known as the charging brick). Often times, a charging cable could suffer damage due to repeated and/or excessive bending. Note: if you have another phone or device that also charges through a USB-C port, try charging another device. If other devices do not charge, you may need to swap out the charging cable or wall adapter, or potentially both.
- Inspect the USB port (also known as socket) of your phone. Once the cable and adapter have been ruled out, it’s time to inspect the phone's charging socket that the charger inserts into. One possibility is that there could be something inside the USB port, like pocket lint. Getting a can of compressed air to clean out the USB port can often fix this type of issue. Another possibility is a slight bend in the small metal connector inside the USB port, which obstructs the connection with the charging cable. If the charge port looks to be damaged, please contact customer service for warranty repair options.
- Turn off your phone and wait five minutes before trying to charge it. If you’re playing a graphic-intensive game or using your device heavily while charging, it’s possible that your phone is using more power than it's able to be charged, making it seem like it’s not actually charging. If you turn your phone off while it’s charging (or at least turn the screen off), you can minimize the power usage to test whether your phone is charging properly.
- Excessive temperatures. Optimal charging happens between 0 degrees and 40 degrees Celsius. If the ambient temperature is outside of the range, there may be issues with charging your phone.