Phone will not connect to Wi-Fi. What should I do?

Please follow these steps to troubleshoot Wi-Fi connectivity issues:

1. Is your Wi-Fi turned on?
• Yes; continue to Step 2.
• No; turn on the Wi-Fi: Settings > Network & internet > Wi-Fi.
2. Is your Wi-Fi router on and in range?
• Yes; continue to Step 3.
• No; turn on the router and move within close range to first connect
3. Are other device(s) able to find and connect to the same Wi-Fi network?
• Yes; continue to Step 4.
• No; the issue is with the Wi-FI network. You may need to reboot and troubleshoot the Wi-Fi router or troubleshoot the router and/or internet modem.
4. Is your device able to connect to other Wi-Fi networks?
• Yes; some networks have MAC filters in place to prevent unwanted connections. Please check the Wi-Fi network settings or, if possible, reset the Wi-Fi router.
• No; continue to Step 5.
5. Have you rebooted the phone?
• Yes; continue to Step 6.
• No; power off the phone and turn it back on.
6. Is the phone's system software up to date?
• Yes; continue to Step 7.
• No; please update the software: Go to Settings > System > System updates. Click "Check For Updates."
7. Have you recently downloaded any 3rd party applications prior to this issue?
• Yes; reboot the device in Safe Mode to test if a 3rd party app may be causing errors with Wi-Fi.
• No. Continue with Step 8.
8. Have you performed a Factory Data Reset to the device?
• Yes; If issue persists, please contact our friendly support team at +1 855-737-7377 (+1 855-PEPPERS).
• No; back up the information on your phone and perform a Factory Data Reset.